OpenAI flags AI adoption gap in Europe despite 8-fold surge in agent use among small businesses
OpenAI flags AI adoption gap in Europe despite 8-fold surge in agent use among small businesses
摘要: Industry
2 min read
OpenAI flags AI adoption gap in Europe despite 8-fold surge in agent use among small businesses
OpenAI has highlighted a wideni
正文
Industry
2 min read
OpenAI flags AI adoption gap in Europe despite 8-fold surge in agent use among small businesses
OpenAI has highlighted a widening opportunity for European businesses to turn growing artificial intelligence (AI) adoption into higher productivity.
Updated On Oct 15, 2026 at 05:39 PM IST
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OpenAI also highlighted a gap between European businesses and global leaders in intensive AI use.
OpenAI has highlighted a widening opportunity for European businesses to turn growing artificial intelligence (AI) adoption into higher productivity, as AI agents now account for more than half of the output generated through its enterprise and business platforms in the European Union (EU).
In its latest report, OpenAI said businesses need to move beyond experimenting with AI and use tools that can carry out tasks from planning to completion.
The report identified improving access to advanced AI capabilities, along with building workers' skills and confidence, as key steps towards achieving greater economic benefits.
"Europe is now in a new era of AI, with tools that can carry out tasks for people," OpenAI Chief Financial Officer Sarah Friar said, adding that "giving people the tools, skills and confidence to use AI well will help build stronger businesses and growing economies, with benefits felt across Europe".
According to the report, AI agents used through Codex and ChatGPT Work accounted for more than 50 per cent of output tokens generated by EU firms by the end of September. The analysis was based on ChatGPT Enterprise and Business accounts.
The report also found that weekly active use of AI agents among small and medium-sized businesses (SMBs) in the EU increased more than eightfold between early May and October 5, 2026. The growth followed the introduction of ChatGPT Work in July, OpenAI sai