You Know Who Really Hates AI? Insurance Claims Adjusters | WIRED

摘要: Kate Taylor

Business

Aug 31, 2026 6:30 AM

You Know Who Really Hates AI? Insurance Claims Adjusters

Of the Glassdoor reviews from claims adjusters

正文

Kate Taylor

Business

Aug 31, 2026 6:30 AM

You Know Who Really Hates AI? Insurance Claims Adjusters

Of the Glassdoor reviews from claims adjusters that mentioned AI, a staggering 98 percent were negative. “AI is just a tool,” one person tells WIRED. “It should never be given the keys.”

Photo-Illustration: WIRED Staff; Getty Images

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On the job

review platform Glassdoor, one faction hates

artificial intelligence

more than any other.

“Pushing AI to the point that you are asking humans not to use their thoughts and brains is such a turn off,” reads one representative review. “Stop forcing AI onto everyone,” reads another. And then there’s this one: “The AI apps this company uses are all trash.”

The reviews in question all come not from journalists or teachers, but from insurance claims adjusters. In fact, recent research from Glassdoor found that claims adjusters who mention AI in their posts are critical a whopping 98 percent of the time—enough to win them the mantle of the biggest AI haters in the

American workforce

.

Typically, insurance adjusters complain about “AI-obsessed leaders forcing error-prone AI on them and their clients,” according to the research. When AI falls short in this job, adjusters say, they have to clean up a very human mess.

Take Ahmad Jackson. About a year ago, he was working in the claims department for a major insurance company. His employer decided to use AI for initial loss reporting, which involves setting up claims and gathering information when someone first discloses an incident. It was supposed to be a boon for employees and policyholders alike, streamlining simple claims while transferring more complex situations to actual people.

Instead, Jackson says, he and other adjusters faced a sudden influx of misclassified claims that required rerouting to the correct department. He encountered AI-driven

hallucinations

while reading clai

来源: Brave/wired.com